Subscriptions

6/29/2020 by Puraka

As a subscriber, you are charged monthly via the credit card you used to place the order. The monthly charge is on the same day your original order was placed. When you purchase the filter plan, the system creates two orders. The first order is a regular order that gets filled immediately. This includes Puraka's premium pm2.5 filters in the amount you selected, as well as the initial signup items added to your order at no additional cost, including bonus masks, SteraLight, and the mask laundry bag. The second order is a “recurring” order for the filters. The recurring order will automatically charge your card every month, on the same day the original order was placed, until you cancel your plan.


The initial term of new subscriptions is either 6 or 12 months, depending on the option you selected at signup. After the initial term, the subscription will continue on a month-by-month basis until cancellation. At that point in time, you can cancel your subscription by accessing your account at store.purakamasks.com/myaccount.asp, going to "Recurring Orders", then selecting "Unsubscribe".


Because we mail your new filters anywhere from 10-20 days early, we ask that cancellation after your initial term be made at least 15 days before your recurring monthly charge date. Cancellations received after that time will apply at the beginning of the next 30-day billing cycle.


You can change the number of filters you receive every month at any time by selecting the MODIFY PLAN option, above. Your subscription fee will change accordingly. For example, if you are on the 10-filter plan and decide to downgrade to the 5-filter plan, your monthly fee will change from $11.25 / month to $7.50 / month for the billing period following the change request (subject to the same 15-day notice requirement outlined above).

Puraka reserves the right to end your subscription if unforeseen reasons arise. However, we agree to give as much notice as reasonably possible prior to cancellation. Furthermore, in the interest of being a responsible supplier of high quality filters, we will always make a good-faith effort to retain enough filters, or capacity to purchase filters, as may be required to fulfill existing subscription customers for a period of at least six months, at any given time.